Privacy Policy

🛡️ Policies – Cabinets Direct

At Cabinets Direct, we value your trust. Below you'll find our Privacy Policy and Terms & Conditions, designed to give you clarity and confidence when shopping with us.

🔒 Privacy Policy

Information We Collect

  • Personal details: Name, address, email, and phone number for order processing and delivery.
  • Payment information: Processed securely through trusted third-party providers. We do not store your card details.
  • Order details: Products purchased, manufacturing requirements, and delivery preferences.

How We Use Your Information

  • To process and fulfil orders.
  • To manufacture products within the agreed timeframe.
  • To ship and deliver your order.
  • To communicate updates about your purchase, including order confirmation and delivery tracking.
  • To improve our services and customer experience.

Order & Delivery Timeline

  • Manufacturing: Please allow up to 5-10 working days for production.
  • Shipping: Orders are dispatched on the 4th working day after placement.
  • Delivery: Depending on your location within New Zealand, delivery typically takes 2–3 working days.

Data Protection

  • We use secure systems to protect your personal information.
  • Your data is never sold or shared with third parties, except where necessary to complete your order (for example, courier services).

📜 Terms & Conditions

Orders

  • Orders are confirmed once payment has been received.
  • Custom or made-to-order products cannot be altered once manufacturing has begun.
  • We reserve the right to decline or cancel orders if payment is not completed or if materials become unavailable.

Manufacturing & Shipping

  • Manufacturing: Please allow up to 5-10 working days for production.
  • Dispatch: Orders are shipped on the 4th working day after placement.
  • Delivery: Depending on your location within New Zealand, delivery typically takes 2–3 working days.
  • Delivery timeframes are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Payment

  • All prices are listed in New Zealand Dollars (NZD).
  • Payment must be made in full at the time of placing your order.
  • Secure payment gateways are used, and we do not store your card details.

Returns & Refunds

  • Returns are accepted only for faulty or damaged products.
  • Claims must be made within 7 days of delivery and must include proof of purchase.
  • Refunds will be processed once the returned item has been inspected and approved.
  • Custom-made products are non-refundable unless they are defective.

Customer Responsibilities

  • Ensure all delivery information provided is accurate and complete.
  • Be available to receive the order at the nominated delivery address.
  • Inspect your goods upon delivery and notify us promptly of any issues.

Limitation of Liability

  • Cabinets Direct is not responsible for delays caused by third-party courier services.
  • We are not liable for indirect or consequential losses arising from delayed delivery or the use of our products.

📧 Contact Us

If you have any questions regarding these Policies or Terms & Conditions, please contact us:

Cabinets Direct
Email: info@cabinetsdirect.co.nz
Phone: 09 813 0007